Who We Are

Warm Residence LLC operates warmresidence.online, a professional cleaning service platform specializing in residential and commercial cleaning solutions. Based at 4637 SEA RIGE DR, FORT WORTH, TX 76133, we prioritize protecting the personal data of every visitor, client, and user who browses our site, requests a cleaning quote, books services, or engages with our content. Our goal is to keep data practices transparent, so you can trust us with your information while we deliver reliable cleaning services.

Comments

When you leave comments on our site (e.g., sharing feedback about a cleaning service, asking questions about booking options, or discussing your experience with our team), we collect the information you provide in the comment form (name, email address, optional website link). We also gather your IP address and browser user agent string to help detect and prevent spam—ensuring our comment section remains a helpful, relevant space for clients and cleaning enthusiasts.
An anonymized hash of your email address may be provided to the Gravatar service to check if you have an associated profile. Gravatar’s privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your Gravatar profile picture (if applicable) will be publicly visible alongside your comment to maintain a transparent, community-focused dialogue.

Media

If you upload images to our site (e.g., photos of your space for cleaning reference, before/after snapshots of our service, or feedback visuals), please avoid uploading images with embedded location data (EXIF GPS). Visitors to warmresidence.online can download and extract any location data from uploaded images, and we cannot control this after upload. For cleaning-related shares, we only need clear images of your space—not location-tagged files—to tailor services or showcase results.

Cookies

Our site uses cookies to enhance your browsing, booking, and community experience—tailored to clients seeking cleaning services—with specific purposes outlined below:
  • Comment Cookies: If you leave a comment (e.g., about your deep cleaning experience or a question about hourly rates), you may opt to save your name, email address, and website in cookies. These cookies expire after 1 year, so you won’t need to re-enter your details for future comments about our cleaning services.
  • Temporary Login Check Cookie: Visiting our login page (e.g., for client accounts, booking tracking, or accessing cleaning service history) triggers a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Login & Display Cookies: When you log in to your account (e.g., to request a quote, schedule a cleaning, or view past service records), we set cookies to save your login information (valid for 2 days) and screen display preferences (valid for 1 year). Selecting “Remember Me” extends your login session to 2 weeks; logging out removes these login cookies.
  • Editing Cookie: If you edit or publish content on our site (e.g., contributing to a blog post about home cleaning tips, or updating a review of our commercial cleaning service), an additional cookie is saved in your browser. This cookie only tracks the post ID of the content you edited, contains no personal data, and expires after 1 day.

Embedded Content from Other Websites

Our site may include embedded content related to cleaning, home maintenance, and commercial space care (e.g., tutorial videos for eco-friendly cleaning hacks, infographics on office sanitization best practices, or articles from trusted home care resources). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These third-party websites may collect data about you, use their own cookies, embed additional third-party tracking tools, and monitor your interaction with the embedded content. This includes tracking your activity if you’re logged into an account on the third-party site (e.g., your YouTube account for cleaning tutorials).

Who We Share Your Data With

We do not sell your personal data to third parties. The only instances of data sharing are:
  1. Password Reset: If you request a password reset (e.g., for your client account to reschedule a cleaning), your IP address will be included in the reset email to verify the request’s legitimacy and enhance security.
  2. Trusted Service Providers: We may share data with authorized third parties (e.g., secure payment processors for booking payments, scheduling tools for cleaning appointments, or background-check services for our cleaning team) solely to fulfill bookings, deliver services, or protect against fraud. These providers are contractually obligated to keep your data confidential and use it only for the purposes we specify.
  3. Cleaning Team: Necessary details (e.g., your address, access instructions, specific cleaning needs) are shared with our vetted cleaning team to ensure they deliver accurate, tailored service—our team members are required to maintain strict confidentiality.

How Long We Retain Your Data

  • Comments: Comments and their associated metadata (e.g., timestamps, IP addresses) are retained indefinitely. This allows us to automatically approve follow-up comments from you (e.g., responding to a question about your move-in cleaning) rather than holding them in a moderation queue.
  • User Accounts & Booking Data: For users who register an account (e.g., clients who book cleaning services), we store personal information (name, contact details, address) and booking-related data (service type, space size, cleaning preferences, payment history) while the account remains active, plus 2 years after your last service. This ensures we can assist with repeat bookings, address post-service questions, or provide continuity of care for your space. You can view, edit, or delete your personal data at any time (except your username); our team may also access or edit this information to resolve booking or service issues.

What Rights You Have Over Your Data

If you have an account on our site, have left comments, or have booked cleaning services, you have the following rights regarding your personal data:
  1. Request an exported file of all personal data we hold about you (e.g., comment history, account details, booking records, cleaning preferences).
  2. Request that we erase any personal data we hold about you—with the exception of data we are legally required to keep for administrative, tax, or security purposes (e.g., booking records for financial compliance).
  3. Update or correct any inaccurate personal data (e.g., changing your contact information for a scheduled cleaning, updating your space size details) through your account settings or by contacting our team.

Where Your Data Is Sent

  • Visitor comments may be checked through an automated spam detection service to protect our site from malicious content and keep our community focused on helpful cleaning-related discussions. This service may process comment data temporarily to identify and filter spam.
  • For clients booking cleaning services, payment data (e.g., credit card details) is encrypted and sent directly to our payment processor—Warm Residence LLC does not store full payment information on our servers. Booking and contact data is stored securely on our servers and only accessed by authorized team members to deliver services.
For questions about our privacy practices or to exercise your data rights, contact us at serve@warmresidence.online.