Overview

Warm Residence LLC’s refund policy applies exclusively to our residential and commercial cleaning services (including hourly, partial, full-space, deep cleaning, and move-in/move-out services). The policy lasts 30 days from the date of service completion. If 30 days have passed since your cleaning service, we cannot offer a full or partial refund.
To be eligible for a refund, you must notify us within the 30-day window and provide clear evidence that the service failed to meet our stated standards. This includes:
  • Unaddressed cleaning tasks outlined in your booking (e.g., missed rooms, incomplete sanitization).
  • Subpar quality that does not align with industry cleaning standards (e.g., remaining dust, unsanitized surfaces, unemptied trash).
  • Service not performed as scheduled without prior notification or alternative arrangements.
Refunds are not granted for:
  • Dissatisfaction due to uncommunicated specific requests (e.g., unmentioned hard-to-reach areas, additional tasks not included in the booked service).
  • Changes to your cleaning needs or preferences after the service is completed.
  • Cancellations made less than 24 hours before the scheduled cleaning (a 50% cancellation fee applies to cover resource allocation).
  • Minor touch-ups or adjustments that could be resolved via our free re-clean guarantee (available within 48 hours of service).

Non-Refundable Services

  • Emergency same-day cleaning services (booked with less than 48 hours’ notice).
  • Customized add-on services (e.g., carpet spot treatment, appliance deep cleaning, after-hours cleaning).
To complete your refund request, you must provide a receipt or proof of purchase (e.g., order confirmation email, booking reference number) and supporting photos/videos of the service issue (if applicable).

Partial Refunds

Partial refunds are granted only in specific scenarios:
  1. Services where a portion of the agreed-upon scope was unfulfilled (e.g., 2 out of 3 booked rooms left uncleaned, incomplete deep cleaning tasks).
  2. Minor service discrepancies that do not warrant a full refund (e.g., missed small areas resolved after notification, slight delays in service start time).

Refund Process

  1. Submit a Request: Email serve@warmresidence.online with your order/booking confirmation number, date of service, specific concerns, and supporting evidence (photos/videos of the issue).
  2. Claim Review: Our team will review your request and supporting materials within 3 business days of submission.
  3. Resolution Notification: We will email you to confirm refund approval or rejection. Approved refunds will be processed as credits to your original payment method.
  4. Refund Processing: Approved refunds are credited within 7–10 business days. No physical returns are required for cleaning services—refunds are processed based on documented service issues.

Return Address (For Physical Materials, If Applicable)

If you received physical products (e.g., eco-friendly cleaning kits, branded supplies provided as part of a service package) and need to return them for a refund, mail them to:Warm Residence LLC4637 SEA RIGE DRFORT WORTH, TX 76133USA
Note: Warm Residence LLC is not responsible for return shipping costs for physical materials, unless the refund is due to our error (e.g., incorrect or defective products).

Late or Missing Refunds

If you haven’t received your refund after the 7–10 business day processing period:
  1. Check your bank/credit card statement—financial institutions may take 3–5 extra days to post funds.
  2. Contact your credit card issuer or bank to inquire about pending transactions.
  3. If issues persist, email serve@warmresidence.online with your refund claim number, approval date, and a screenshot of your payment statement (if available).

Gift Purchases

If the cleaning service was purchased as a gift and the recipient is unsatisfied (meeting refund eligibility criteria):
  • If the gift was booked directly for the recipient (with their contact/address details), the recipient will receive a service credit for the refund amount.
  • If the gift giver retained the booking details to share later, the refund will be issued to the gift giver’s original payment method.

Need Help?

For questions about refunds, service adjustments, re-clean requests, or cancellations, email serve@warmresidence.online. Our team responds to all inquiries within 2 business days to resolve your concerns.